FAQs

1. What products do you sell?

At CLARTE LAMPS, we specialize in elegant and modern table lamps designed to brighten your space with both style and functionality. Each piece is thoughtfully crafted to create a warm and inviting atmosphere — perfect for homes, offices, and interior décor enthusiasts who appreciate timeless design and quality lighting.

2. Where do you deliver?

We currently deliver to customers’ addresses within the United Kingdom only.
Orders are shipped from our warehouse in Hangzhou City, China

3. How long does delivery take?

Our total delivery time is usually 7–14 business days, including:

Handling time: 2–4 business days (Mon–Fri)
Transit time: 5–10 business days (Mon–Fri)

You’ll receive an email with tracking details once your order ships.

4. Do you offer free shipping?

✅ Yes! We offer Free Standard Shipping on all UK orders — no minimum spend required.

5. What time do orders need to be placed by?

Orders placed before 5:00 PM (GMT+1) are processed the same day. Orders placed after this time will be processed on the next business day.

6. Can I cancel or change my order?

If your order was placed less than 48 hours ago and has not yet been shipped, you can cancel or modify it by contacting us at info@clartelamps.com.
You can always return your order within 30 days after receiving it.

7. What is your return policy?

We offer a 30-day return policy for both defective and non-defective items.
Returned products must be new, unused, and in their original packaging.
You can request a free return label by contacting our support team.

➡️ Learn more here: Return & Refund Policy

8. How long does it take to receive a refund?

Once your return is received and inspected, refunds are processed within 7 business days to your original payment method.

9. Which payment methods do you accept?

We accept the following secure payment options:

American Express
Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
Visa

All transactions are processed securely in GBP (£).

10. Are my payments secure?

Yes. Our website uses SSL encryption and all payments are handled by certified processors. We never store your credit card details.

11. What should I do if my item arrives damaged or defective?

Please contact us within 7 days of delivery with photos of the damage.
We’ll send a replacement or full refund at no additional cost.

12. How can I contact customer service?

Our support team is available Monday to Saturday, 09:00 AM – 07:00 PM.
You can reach us at:
📧 info@clartelamps.com
📞 +44 7418 601357

13. Do you offer product warranties?

Yes, all our lighting products come with a 1-year manufacturing warranty that covers defects in materials or workmanship.

14. Do you offer discounts or promotions?

Occasionally, we run special promotions and seasonal discounts.
Subscribe to our newsletter to stay updated on offers and new product launches.

15. Where can I learn more about your company?

You can read more about our story, mission, and values on our About Us page.